Technical Support
Handheld Thermography Camera
- After the RM series camera is powered on, if the entire screen appears blurry and red, making it difficult to identify the observation target, how to improve?
- The RM series cannot connect to the software for online analysis.
- How to adjust the RM series if the image is blurry or there is no change in the image?
- How to switch between the screen and the viewfinder on the RS series?
- How to record videos that support secondary analysis on the RS series ?
- How to display images only within a specific temperature range for the RS series?
- How to handle frequent autofocus issues with the RS series?
- How to operate when the RS series cannot connect to analysis software?
- Do the RG600C/RG600F cameras have voice annotation function?
- Can the RG600C/RG600F cameras detect CO?
- How to record videos that support secondary analysis on the RT series?
- How to display images only within a specific temperature range for the RT series?
- How to handle frequent autofocus issues with the RT series?
- How to connect RT series to analysis software?
- How to switch between the screen and the viewfinder on the RS series?
- How to record videos that support secondary analysis on the RS series ?
- How to display images only within a specific temperature range for the RS series?
- How to handle frequent autofocus issues with the RS series?
- How to operate when the RS series cannot connect to analysis software?
- After the RM series camera is powered on, if the entire screen appears blurry and red, making it difficult to identify the observation target, how to improve?
- The RM series cannot connect to the software for online analysis.
- How to adjust the RM series if the image is blurry or there is no change in the image?
- How to enable the digital zoom function on the CX200SE+/CX200+/CX200Pro+?
- How to delete images or videos from the gallery on the CX200SE+/CX200+/CX200Pro+?
- Can the videos recorded on the CX200SE+/CX200+/CX200Pro+ be analyzed again?
- How to adjust the ratio of the dual-spectrum fusion on the CX200+/CX200 Pro+?
- How to align infrared and visual images on the CX200+/CX200 Pro+?
- How to connect the CX200 Pro+ to a smartphone?
- How to update the firmware on the IX2 AIR?
- Does the IX2 AIR automatically shut down after a period of inactivity?
- How to align infrared and visual images on the IX2 AIR?
- How to use the isotherm function on the IX2 AIR?
- How to connect the IX2 AIR to a smartphone?
- Show Remaining Articles ( 15 ) Articles
Fixed Thermography Camera
- How to restore the FC125T dual-spectrum turret camera to factory settings?
- How to reset the password on FC435T/FC465T/FC430T/FC460T dual-spectrum bullet cameras?
- How to restore the FC225T dual-spectrum bullet camera to factory settings?
- Forgot password and unable to access WEB interface, how to solve?
- How to synchronize the system time on TN430/TN460?
- How to configure the commonly used Iron in Color Palettes on TN430/TN460?
- How to change the IP address on TN430/TN460?
- Forgot password and unable to access WEB interface, how to solve?
- How to synchronize the system time on ATR31/ATR61?
- How to configure the commonly used Iron in Color Palettes for ATR31/ATR61 ?
- How to change the IP address on ATR31/ATR61?
- Show Remaining Articles ( 1 ) Articles
Thermal Fixed Camera
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Thermal Speed Dome Camera
Thermal PTZ Camera
- How to resolve the issue if a PTZ camera does not display a thermal image after powering on?
- How to reset the initial password for a PTZ camera?
- How to resolve the issue when accessing the device using its default IP address shows that the network is unable to connect?
- How to install the browser plugin for a PTZ camera?
- How to resolve the issue if a PTZ camera does not display a thermal image after powering on?
- How to reset the initial password for a PTZ camera?
- How to resolve the issue when accessing the device using its default IP address shows that the network is unable to connect?
- How to install the browser plugin for a PTZ camera?
Infrared Panoramic Camera
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How to operate when the RS series cannot connect to analysis software?
1.Connect the camera to the computer via USB cable, or connect via WiFi (Ensure both the camera and computer are on the same local network)
2.Swipe down the quick menu, click on ‘Data Sharing’ to enable this function, then search again in the software through Online Analysis > Handheld Device.
